wooden bed set Design 4138

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where is your Showroom located?
Our Furniture showroom is located in Kanti Muzaffarpur, Delhi. Here is the address:
AFZ Furniture Private Limited
Narsanda chowk, Kanti, Muzaffarpur Bihar India – 843109
Get Directions
What are your timings?
We are open from Monday to Sunday, 10:00am to 6:00pm.
Do you provide warranty on your products?

We offer 1 to 5 year warranty on all our products. Please get in touch with us to know what exactly is covered in the product you buy. we don’t provide warranty on home decor items

Can you customize a product according to my preferred color and size?
Yes we can! Just visit our showroom at AFZAL FURNITURE and we can customize your furniture as you like.
I have a design of a sofa/bed, can you create a customized product based on that?

What form of payment do you accept?

What is the tax charged on your products?

How much do I have to pay when I book a product?

What is your Refund Policy?

Do I have to pay for the product assembly or delivery?
No, the cost on our website includes product assembly and free delivery in currently Bihar region.
The product delivered to me has defects.

Cleaning Technique

• Dust the furniture regularly.
• Wipe the wooden surface with a clean microfiber cloth damped in a wood-friendly cleanser. Immediately wipe the moisture with a dry, soft, and lint-free cloth.
• In case of a spill, blot the stain with a clean, dry cloth in a gentle manner. Please make sure you do not use coarse material or rub the spot briskly.
• Use mats and coasters before keeping any hot or cold items on the wooden surface.
• Ensure that the furniture does not have any exposure to moisture and water.
• Protect the material from direct sunlight and heat to maintain its original quality.
• Keep sharp objects away from your furniture to avoid cuts and scratches.
• Avoid chemical and alcohol contact with the furniture as it might harm the natural finish and durability of the product.

Please note:??Do not drag the furniture to relocate it, as this might weaken the joints. Instead, lift the wooden furniture if you want to move it.

Warranty

This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.

For upholstered products, the warranty applies to the frame, mechanisms, if any.

This limited warranty does not apply to the following:

• Normal wear and tear of the product over prolonged use
• Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
• Damage caused due incorrect installation/assembly by the customer
• Cracks developed due to displacement of the product
• Fading due to direct exposure to sunlight
• Decaying of wood due to consistent exposure to water
• Upholstery fabrics such as seat covers have no warranty
• Non-standard dry-cleaning procedures or use of harsh chemicals

As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.