INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where is your Showroom located?
Our Furniture showroom is located in Kanti Muzaffarpur, Delhi. Here is the address: AFZ Furniture Private Limited Narsanda chowk, Kanti, Muzaffarpur Bihar India - 843109
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What are your timings?
We are open from Monday to Sunday, 10:00am to 6:00pm.
Do you provide warranty on your products?

We offer 1 to 5 year warranty on all our products. Please get in touch with us to know what exactly is covered in the product you buy. we don't provide warranty on home decor items

Can you customize a product according to my preferred color and size?
Yes we can! Just visit our showroom at AFZAL FURNITURE and we can customize your furniture as you like.
I have a design of a sofa/bed, can you create a customized product based on that?
Absolutely we can! Our team of craftsmen can create your chosen design at the most affordable rates in Delhi. Our team has 15 years of experience in building furnitures. Give us a call at 9931485437 to discuss more.
 
What form of payment do you accept?
We accept Cash, Card, UPI, and Bank Transfer.
 
 
What is the tax charged on your products?
We charge 18% GST on all furniture products.
How much do I have to pay when I book a product?

For a retail product, the complete amount need to be paid so that we can ship your furniture to you. For any customized product, we will need 50% of the amount to start working for you. Rest 50% need to be paid before the product is shipped to you.

 
What is your Refund Policy?

For a retail product, in case of an unavoidable issue we can refund upto 100% of the paid amount.

For a customized product, we hope you understand that we have to put work and material just for your product. The advance paid is non-refundable for such customizations.

Do I have to pay for the product assembly or delivery?

Yes, you have to pay extra amount for assembly and delivery of the products you buy

The product delivered to me has defects.
We apologize for any defects found on a delivered product. Please call us at 9931485437  asap and we will send our team to your doorstep to fix any such issue. Just make sure you inform us within 24 hours of delivery.